Your Questions, Answered
General Questions
What is The Petauro Dulce Shop?
The Petauro Dulce Shop is an online store offering unique and playful products, including clothing, accessories, and books featuring The Petauro Dulce and his friends. Our brand is designed to inspire creativity and learning for children while promoting values like teamwork and communication through our stories and designs.
Who is The Petauro Dulce?
The Petauro Dulce is a sugar glider character that embarks on fun, educational adventures with his animal friends. Through our books and products, The Petauro Dulce teaches kids important lessons about teamwork, communication, and creativity while encouraging them to explore their imaginations.
What products do you offer?
We offer a range of products, including:
- Clothing & Accessories: T-shirts, hoodies, jackets, and more with exclusive Petauro Dulce designs.
- Books: Interactive books that promote learning through storytelling, teamwork, and problem-solving activities.
- Accessories: Fun, kid-friendly items that complement our clothing and book collections.
Shipping & Delivery
Where do you ship to?
We currently ship to the United States. If you’re unsure if we ship to your home, please contact our support team for assistance.
How long does shipping take?
Shipping times may vary depending on your location.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the weight of your order. We strive to keep shipping affordable, and in some cases, we offer free shipping on orders over a certain amount.
Can I track my order?
Yes! Once your order is processed and shipped, you will receive a confirmation email with a tracking number so you can follow the delivery status of your package.
Orders & Returns
How do I place an order?
Placing an order is easy! Simply browse our shop, select the items you’d like to purchase, and add them to your cart. Once you’re ready to checkout, follow the prompts to complete your order. If you need any assistance, feel free to reach out to our support team.
Can I change or cancel my order after it’s been placed?
If you need to make changes or cancel your order, please contact us as soon as possible. If the order hasn’t been processed or shipped, we will do our best to accommodate your request. Once the order has shipped, changes or cancellations may not be possible.
What is your return and refund policy?
We want you to be happy with your purchase! If for any reason you are not satisfied, you may return your items within 30 days of receiving your order. Please ensure that the products are in their original condition, unused, and with all tags attached.
- Refunds: Once we receive and inspect the returned items, we will process your refund. Please allow 5-7 business days for the refund to appear in your account.
- Exchanges: If you need a different size or item, please contact our support team to arrange an exchange.
What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or if you received the wrong item, please contact us immediately with a photo of the item and your order number. We will gladly replace the item or issue a refund.
Books & Educational Resources
Where can I purchase The Petauro Dulce books?
Our books are available for purchase on Amazon. You can find links to each book in the Books section of our website, where you’ll be directed to the correct Amazon listing for your region.
What age group are The Petauro Dulce books suitable for?
Our books are designed for children aged 2-13, but they’re also enjoyable for parents and educators who want to share important life lessons with young readers. The interactive elements in the books make them a great learning tool for early childhood development.
Do you offer digital versions of the books?
Yes, digital versions of The Petauro Dulce books are available for Kindle and other e-readers. You can find them on Amazon alongside our physical book offerings.
Clothing & Sizing
How do I choose the right size for my child?
We provide a detailed size guide for each product on our site. Simply click on the “Size Guide” link under the product description to find the perfect fit for your child. If you’re unsure, our customer support team is happy to help with any sizing questions.
What materials are the clothing made from?
Our clothing is made from high-quality, eco-friendly materials. We prioritize using organic cotton and sustainable fabrics to ensure comfort and durability, while also being mindful of our environmental impact.
Payments & Security
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal and other secure payment options. During checkout, you’ll see the available payment methods for your region.
Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your personal and payment information. Your data is handled with the utmost care and is never shared with third parties.
Can I use a discount code or gift card?
Yes! You can apply discount codes and gift cards at checkout. Simply enter the code or card number in the appropriate field to redeem your savings.
Still Have Questions?
If you didn’t find the answer you were looking for, feel free to contact us directly at atc@petaurodulce.store, and our friendly customer support team will be happy to assist you!