At The Petauro Dulce Shop, your privacy is important to us. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website, as well as your rights under U.S. law, including the California Consumer Privacy Act (CCPA), the Children’s Online Privacy Protection Act (COPPA), and other applicable regulations.
1. Information We Collect
We collect the following types of personal information:1.1 Information You Provide
When you visit our site or make a purchase, we may collect:- Personal Identifiers: Name, email address, phone number, shipping address, billing address, and payment information (credit/debit card details).
- Account Information: If you create an account with us, we collect your username and password.
- Customer Support Information: Any communications you have with us, including customer service inquiries.
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and interaction with our site, such as:- Device Information: IP address, browser type, operating system.
- Usage Data: Pages viewed, time spent on pages, clickstream data.
- Cookies: We use cookies and similar technologies to track user activity and store certain information (see “Cookies” section below).
2. How We Use Your Information
We use your personal information for the following purposes:- Processing Orders: To process and fulfill your orders, including shipping and payment processing.
- Customer Service: To provide customer support and respond to your inquiries.
- Marketing & Promotions: With your consent, we may send you promotional emails or newsletters about our products, special offers, and other updates.
- Improve Our Website: To analyze and improve our website’s performance, functionality, and user experience.
- Legal Compliance: To comply with applicable laws and regulations.
3. Sharing Your Information
We may share your personal information with third parties under the following circumstances:- Service Providers: We work with third-party vendors who assist with payment processing, order fulfillment, website hosting, and email marketing. These providers have access to your information to perform their services but are not permitted to use it for other purposes.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests (such as subpoenas or court orders).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred as part of that transaction.
4. Your Privacy Rights
4.1 California Residents (CCPA)
If you are a California resident, you have the following rights under the CCPA:- Right to Know: You have the right to request information about the personal data we collect, use, and share about you over the past 12 months.
- Right to Delete: You can request that we delete your personal information, subject to certain exceptions.
- Right to Opt-Out of Sale: While we do not sell personal information, you have the right to opt-out if that changes in the future.
4.2 Children’s Privacy (COPPA)
Our website is not directed at children under 13, and we do not knowingly collect personal information from children under 13 without parental consent, in compliance with the Children’s Online Privacy Protection Act (COPPA). If we discover that we have inadvertently collected personal information from a child under 13, we will delete it as quickly as possible. If you believe that a child under 13 has provided us with personal information, please contact us at atc@petaurdulce.store5. Security of Your Information
We take the security of your personal information seriously. We implement appropriate technical and organizational measures, including encryption and secure payment processing, to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience. Cookies are small text files that are stored on your device when you visit our website. We use cookies to:- Remember your preferences (e.g., language or currency settings)
- Track website usage (e.g., pages visited, time spent on site)
- Enable certain features (e.g., shopping cart functionality)