Store Policies

At The Petauro Dulce Shop, we are committed to providing you with the best shopping experience possible. Please review our store policies below to ensure you are informed about how we handle orders, returns, shipping, and more.

Shipping Policy

We aim to process and ship your order as quickly as possible. Please note the following:

  • Processing Time: Orders are typically processed within 2-5 business days.
  • Shipping Time: Depending on your location, shipping times may vary:
    • USA: 5-10 business days
    • Latin America: 7-15 business days
    • Other international destinations: 10-20 business days
  • Shipping Costs: Shipping fees are calculated at checkout based on the destination and weight of your order.
  • Tracking Information: Once your order is shipped, you will receive a tracking number via email to monitor your package’s progress.

Note: We are not responsible for delays caused by customs, weather, or other factors beyond our control.

Return & Exchange Policy

We want you to be 100% satisfied with your purchase. If you’re not happy with your order, please review our return policy:

  • Eligibility for Returns: Returns are accepted within 30 days of delivery. Items must be in their original condition, unworn, and unused, with all tags attached.
  • Non-returnable Items: Custom-made items, sale items, and digital products are non-refundable unless they arrive damaged or defective.
  • Return Process: To initiate a return, please contact us at atc@petaurdulce.store with your order number and the reason for the return. We will provide instructions on how to return your item.
  • Refunds: Refunds will be processed once we receive the returned item. Refunds will be issued to the original payment method within 7-10 business days.
  • Exchanges: If you would like to exchange an item, please follow the return process and place a new order for the replacement item.

Please note: Return shipping fees are the responsibility of the customer unless the item arrived damaged or defective.

Order Cancellations

  • Cancellations: Orders can be canceled within 24 hours of placement for a full refund. After this window, we may not be able to cancel the order if it has already been processed.
  • Modifications: If you need to modify your order (e.g., change size or shipping address), please contact us as soon as possible at atc@petaurdulce.store

Privacy Policy

Your privacy is important to us. We are committed to protecting your personal information. For details on how we collect, use, and protect your information, please visit our Privacy Policy.

Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Shop Pay
  • Apple Pay
  • Google Pay

All payments are securely processed through trusted payment gateways. Your credit card information is never stored on our servers.

Customer Support

If you have any questions about our store policies, feel free to reach out to us at atc@petaurdulce.store or call us at +52 (562) 663-2275. We’re here to help!

Updates to Policies

We reserve the right to update or modify our store policies at any time without prior notice. Please review this page regularly to stay informed of any change

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